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Frequently Asked Questions

  1. What do I need to get a library card?

    You will need to verify your current address in Garland or Saline County, provide an ID number and provide an alternate contact. Full details are available on our My Account page.

  2. Can my child get a library card?

    Children 5 and older can get a library card with a parent or legal guardian.

  3. What can I do with my library card?

    Your library card is your gateway to many of our services, including books, digital media, and online databases.

  4. Why does my card expire?

    Library cards expire once a year as an opportunity to update account information such as a new address or contact number. An expired account will not have access to library resources until the information is updated.

  5. How many items can I check out?

    You may have 40 physical items checked out at one time with certain limits to specific formats.

  6. Can I renew my items? How?

    Most items may be renewed in person, by phone, or through your account online, if the account is in good standing. Items with holds are not renewable.

  7. How do I place an item on hold?

    Holds can be placed in person, by phone, or through your online account.

  8. What if the library doesn't have an item I want?

    You may request items with the Suggestion for Purchase form. Garland County residents may request books through the fee-based interlibrary loan service.

  9. How long can I keep my items?

    Most items may be checked out for three weeks. Certain media may be checked out for one week.

  10. Does the library charge overdue fines?

    Yes, fines accrue at a rate of 10 cents per day. Accounts may be suspended if the fines or fees exceed $2. Fines can be viewed by logging in to your account.

  11. What is my PIN?

    Your four-digit PIN, or Patron Identification Number, is used to access your library account online, as well as some library services. If forgotten, a staff member can reset it for you.

  12. Does the library provide Internet access?

    Yes, the library has several public internet terminals and wi-fi available for visitors and patrons in good standing. Daily use is limited and computers shut down 15 minutes before closing.

  13. Is printing available from public computers?

    Printing is available in black & white for 5 cents per page, or color for 25 cents per page.

  14. Are copiers available for public use?

    Yes, both color and black & white copiers are available. Please call for current pricing.

  15. Are typewriters available for public use?

    Use of a typewriter is free to the public.

  16. Is a fax machine available for public use?

    A fax-for-fee machine is available for outgoing faxes only. Call library for current pricing.

  17. Does the library have a notary on staff?

    No, the Garland County Library does not provide notary services.

  18. Does the library have a bookmobile?

    No, but we offer a courier service that makes stops in Garland County.

  19. May we bring a group to the library for orientation or a tour?

    Yes, please call for an appointment.

Photo of librarians at the Garland County Library

Get in Touch

Garland County Library
1427 Malvern Ave.
Hot Springs, AR 71901
(501) 623-4161
(501) 922-4483 Hot Springs Village
gcl@gclibrary.com

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